ITIL 5 Foundation Study Guide

The first complete study guide for the new ITIL 5 Foundation exam. ITIL Version 5 arrives with the biggest changes in years: a new eight-activity Value Chain, a formal AI Governance framework built on the 6C Model, and a shift from IT service management to digital product and service management. Most books on the shelf still teach ITIL 4. This one teaches ITIL 5, front to back. What is inside . Full syllabus coverage - every topic on the ITIL 5 Foundation exam, in plain, exam-focused English . 280 practice questions - including five complete 40-question mock exams, every answer explained in detail . AI Governance and the 6C Model - the biggest new topic in ITIL 5, with real-world examples . All 34 management practices - organised by exam priority so you study what matters most . The eight-activity ITIL Value Chain (PSLM) - explained with side-by-side comparisons to ITIL 4 . A dedicated exam-strategy chapter - timing, elimination technique, question types, and common traps . Quick-reference cards, a full glossary, and an ITIL 4 to ITIL 5 migration guide Free bonus: your online study portal. Every copy of this book includes free access to an online study portal. Take all five practice exams online, work through the full online study guide, download a digital version of this book, and revise with a complete set of digital flashcards - on any device, anywhere. Built for the exam you are actually taking. The ITIL 5 Foundation exam is 40 multiple-choice questions in 60 minutes, and you need 26 correct to pass. Around 78% of questions test understanding and application, not memorisation - so every chapter includes scenarios, worked examples, and practice questions pitched at the real exam level. Whether you are new to ITIL or upgrading from ITIL 4, this guide gives you everything you need to walk in prepared and pass with confidence. This is an independent study guide. It is not affiliated with, endorsed by, or sponsored by AXELOS Limited, PeopleCert, or any official certification body. ITIL is a registered trademark of AXELOS Limited.